Support

If your printer requires written permission to print Simply Music’s copyrighted materials, you can access our Printing Permission Form in your Level 1 Student Home Materials, under Student – PDFs

Audio tracks can be added to your your iPhone, iPad or other iOS device by following the instructions found here https://support.apple.com/en-us/HT201253

Students with Android devices can follow the instructions found here: https://support.google.com/googleplay/answer/1101500

If these instructions do not apply, please contact your device manufacturer for help with your specific device.

Audio tracks can be burned to an audio CD using a macOS computer can follow the instructions found here: https://support.apple.com/kb/PH19494

Students with Windows computers by following the instructions found here: https://support.microsoft.com/en-us/help/15062/windows-burn-rip-cds

ZIP files can be opened using a macOS computer can follow the instructions found here: https://support.apple.com/kb/PH25411

Students with Windows computers by following the instructions found here: https://support.microsoft.com/en-us/help/14200/windows-compress-uncompress-zip-files

Students with smartphones or tablets can use a free app like iZip for iOS devices, or ZArchiver for Android devices.

PDF materials can be printed from your iPhone, iPad or other iOS device by following the instructions found here: https://support.apple.com/en-us/HT201387

Students with Android devices can follow the instructions found here: https://support.google.com/android/answer/3473588

If these instructions do not apply, please contact your device manufacturer for help with your specific device.

Issues printing PDF materials, like missing or incorrect characters, are usually caused by printing directly from your web browser. For best results, download your PDF materials onto your device and print them using PDF software like Adobe Acrobat Reader.

If you are printing PDF materials doubled-sided and pages are misaligned, we recommend printing all pages except the cover to realign the remaining pages.

Unfortunately many built-in speakers, especially those found in smartphones or tablets, may have trouble competing with the sound of a keyboard or piano. For best results, we recommend turning the on-video volume controls all the way up and then making additional adjustments with your device volume controls.

If you are still having trouble hearing clearly, we suggest plugging your device into an external speaker or listening with headphones.

If you are experiencing excessive video buffering, your Internet connection might not support continuous playback at your selected video quality. Using the on-video controls, switch to “Auto” in the quality menu to let the player automatically select the best quality video file to stream. If “Auto” is not available, try one of the lower quality options.

We also recommend closing other browser tabs or apps that may be using your Internet connection, and making sure you’re using the latest version of your web browser.

You can search for Simply Music teachers in your area by visiting our teacher locator map at https://simplymusic.com/map.

If there are no teachers in your area, many Simply Music teachers provide guided lessons over the Internet via FaceTime or Skype. You can find a complete list of teachers who offer online lessons at https://simplymusic.com/map/services/online-lessons.

Please note that the Simply Music Piano curriculum is designed to be followed with the guidance of a licensed Simply Music teacher. We do not recommend advancing through the curriculum without your teacher.

You can purchase new Student Home Materials at any time by visiting our online Store.

If you have an existing student account please make sure you log in before completing your purchase.

You can access the digital versions of your purchased Student Home Materials at by logging in to your Simply Music Student Intranet account at https://students.simplymusic.com/ with your account username and password, and visiting the Curriculum page.

On the Curriculum page, your purchased programs will appear as links with highlighted icons that you can click to view PDF materials, videos, or audio tracks included with that program.

PDF materials and audio tracks are available via streaming or download onto your device for offline use. Videos are only available via streaming over an active Internet connection.

If you purchased the wrong program, wrong materials format, or have any other issues with an order you’ve placed please contact us at support@simplymusic.com.

Simply Music does not charge any additional fees for orders placed from outside of the US, or when using a foreign currency supported by our payment processors.

Depending on your location, some banking institutions may separately charge foreign transaction fees. These fees come directly from your bank or card provider and Simply Music has no control over them.

Families with multiple students may create one Simply Music Student Intranet account to share, otherwise each student is required to have their own account and purchase their own Student Home Materials.

You can access your Simply Music Student Intranet account by logging in at https://students.simplymusic.com/ with your account username and password.

Please note that usernames and passwords must be entered exactly, including letter case or spaces.

We recommend adding the Student Intranet login page to your web browser bookmarks to make accessing your account faster and easier.

You can change or update your Simply Music Student Intranet account details like name, email address, and password by visiting the Account Details section on the My Account page.

New students can link their Simply Music Student Intranet account to their Simply Music teacher when they create their account by entering their teacher’s ID number in the account setup section during checkout.

Existing students can link their account to their Simply Music teacher by clicking the Linked Teacher item in the user account menu, or by visiting the Linked Teacher section on the My Account page, and following the instructions provided.

You can click here to request an automated password reset link. Please allow 5 to 10 minutes for your password reset link to arrive in your email inbox. You cannot request a password reset link more than once every 10 minutes, and only the most recent link will work.

If you don’t receive your password reset link, or still can’t log in your account, please contact us at support@simplymusic.com.