Support

Support Topics


Using the Student Intranet

Families with multiple students may create one Simply Music Student Intranet account to share, otherwise each student is required to have their own account and purchase their own Student Home Materials.

Updated on: June 21, 2019

You can access your Simply Music Student Intranet account by logging in at https://students.simplymusic.com/ with your account username and password.

Please note that usernames and passwords must be entered exactly, including letter case or spaces.

We recommend adding the Student Intranet login page to your web browser bookmarks to make accessing your account faster and easier.

Updated on: June 21, 2019

You can change or update your Simply Music Student Intranet account details like name, email address, and password by visiting the Account Details section on the My Account page.

Updated on: June 21, 2019

New students can create a Simply Music Student Intranet account by making a purchase from our online Store. You will be able to setup your account during checkout.

Updated on: June 21, 2019

New students can link their Simply Music Student Intranet account to their Simply Music teacher when they create their account by entering their teacher’s ID number in the account setup section during checkout.

Existing students can link their account to their Simply Music teacher by clicking the Linked Teacher item in the user account menu, or by visiting the Linked Teacher section on the My Account page, and following the instructions provided.

Updated on: June 21, 2019

You can click here to request an automated password reset link. Please allow 5 to 10 minutes for your password reset link to arrive in your email inbox. You cannot request a password reset link more than once every 10 minutes.

If you don’t receive your password reset link, or still can’t log in your account, please contact us at [email protected].

Updated on: June 21, 2019

Purchasing Student Home Materials

Students who started lessons before we opened our online store can purchase the Digital Unlock product. For $35.00 USD, the Digital Unlock provides students with digital access to all of their previously purchased physical materials. This one-time fee covers the administrative cost of verifying and unlocking these materials.

To begin the Digital Unlock process, ask your teacher to send a message containing your full name, email address, student ID number (if you have an existing Simply Music Student Intranet account), and a list of your previously purchased materials to [email protected].

Once this request is processed we will send you a link to the Digital Unlock product. After you complete your purchase, we will unlock the digital versions of your previously purchased physical materials. Digital Unlock orders are processed manually and it can take up to 7 business days from the time you complete your purchase for your materials to be unlocked.

Updated on: June 21, 2019

No, at this time Student Home Materials can only be purchased from our online Store.

Updated on: June 21, 2019

No, we do not offer replacements for printed books, DVDs, or CDs included with physical Student Home Material purchases.

Students who have lost or damaged their original physical materials can print additional books or burn additional audio CDs using the digital access versions available on the Curriculum page.

Updated on: June 21, 2019

At this time we do not offer consolidated or reduced shipping costs for orders that include more than one physical materials product.

Updated on: June 21, 2019

No, you do not need permission from your Simply Music teacher to purchase additional Student Home Materials. You can purchase additional Student Home Materials at any time by visiting our online Store.

Please note that the Simply Music Piano curriculum is designed to be followed with the guidance of a licensed Simply Music teacher. We do not recommend advancing through the curriculum without your teacher.

Updated on: June 21, 2019

You can access the digital versions of your purchased Student Home Materials at by logging in to your Simply Music Student Intranet account at https://students.simplymusic.com/ with your account username and password, and visiting the Curriculum page.

On the Curriculum page, your purchased programs will appear as links with highlighted icons that you can click to view PDF materials, videos, or audio tracks included with that program.

PDF materials and audio tracks are available via streaming or download onto your device for offline use. Videos are only available via streaming over an active Internet connection.

Updated on: June 21, 2019

You can purchase new Student Home Materials at any time by visiting our online Store.

If you have an existing student account please make sure you log in before completing your purchase.

Updated on: June 21, 2019

We can’t modify or upgrade completed orders, but you can re-purchase the digital access and physical materials format of a program from our online Store and then contact us at [email protected] to request a refund for your digital access only format purchase.

Updated on: June 21, 2019

Many of our programs are available for purchase in both digital access and physical materials format, however some programs are only available in digital access format. If you purchased the digital access only format of a program, your order does not include any physical materials.

If your order included physical materials and would like to check the status of your order, please contact us at [email protected].

Updated on: June 21, 2019

Digital Unlock orders are processed manually and it can take up to 7 business days from the time you complete your purchase for your materials to be unlocked.

If it has been more than 7 business days and you still haven’t received digital access to your previously purchased physical materials, please contact us at [email protected].

Updated on: June 21, 2019

If you purchased the wrong program, wrong materials format, or have any other issues with an order you’ve placed please contact us at [email protected].

Updated on: June 21, 2019

Simply Music does not charge any additional fees for orders placed from outside of the US, or when using a foreign currency supported by our payment processors.

Depending on your location, some banking institutions may separately charge foreign transaction fees. These fees come directly from your bank or card provider and Simply Music has no control over them.

Updated on: June 21, 2019

Downloading, Printing, and Using Student Home Materials

If your printer requires written permission to print Simply Music PDF materials, please contact us at [email protected] to request a reprint permission form. Include your full name and a list of PDF materials you wish to print in your request.

Updated on: August 7, 2019

Audio tracks can be added to your your iPhone, iPad or other iOS device by following the instructions found here https://support.apple.com/en-us/HT201253

Students with Android devices can follow the instructions found here: https://support.google.com/googleplay/answer/1101500

If these instructions do not apply, please contact your device manufacturer for help with your specific device.

Updated on: August 7, 2019

Audio tracks can be burned to an audio CD using a macOS computer can follow the instructions found here: https://support.apple.com/kb/PH19494

Students with Windows computers by following the instructions found here: https://support.microsoft.com/en-us/help/15062/windows-burn-rip-cds

Updated on: August 7, 2019

ZIP files can be opened using a macOS computer can follow the instructions found here: https://support.apple.com/kb/PH25411

Students with Windows computers by following the instructions found here: https://support.microsoft.com/en-us/help/14200/windows-compress-uncompress-zip-files

Students with smartphones or tablets can use a free app like iZip for iOS devices, or ZArchiver for Android devices.

Updated on: August 7, 2019

PDF materials can be printed from your iPhone, iPad or other iOS device by following the instructions found here: https://support.apple.com/en-us/HT201387

Students with Android devices can follow the instructions found here: https://support.google.com/android/answer/3473588

If these instructions do not apply, please contact your device manufacturer for help with your specific device.

Updated on: August 7, 2019

Issues printing PDF materials, like missing or incorrect characters, are usually caused by printing directly from your web browser. For best results, download your PDF materials onto your device and print them using PDF software like Adobe Acrobat Reader.

If you are printing PDF materials doubled-sided and pages are misaligned, we recommend printing all pages except the cover to realign the remaining pages.

Updated on: August 7, 2019

Unfortunately many built-in speakers, especially those found in smartphones or tablets, may have trouble competing with the sound of a keyboard or piano. For best results, we recommend turning the on-video volume controls all the way up and then making additional adjustments with your device volume controls.

If you are still having trouble hearing clearly, we suggest plugging your device into an external speaker or listening with headphones.

Updated on: August 7, 2019

If you are experiencing excessive video buffering, your Internet connection might not support continuous playback at your selected video quality. Using the on-video controls, switch to “Auto” in the quality menu to let the player automatically select the best quality video file to stream. If “Auto” is not available, try one of the lower quality options.

We also recommend closing other browser tabs or apps that may be using your Internet connection, and making sure you’re using the latest version of your web browser.

Updated on: August 7, 2019

Locating a Teacher

Students who prefer to learn on their own can enroll in the Music & Creativity Program. The Music & Creativity Program provides a self-guided version of the Simply Music Piano curriculum which students can study and practice at their own pace. You can read more about the Music & Creativity Program at https://pianoonline.com/.

Updated on: August 7, 2019

If there are no teachers in your area, many Simply Music teachers provide guided lessons over the Internet via FaceTime or Skype. You can find a complete list of teachers who offer online lessons at https://map.simplymusic.com/online-teachers/.

Updated on: August 7, 2019

You can search for Simply Music teachers in your area by visiting our teacher locator map at https://map.simplymusic.com/.

Updated on: August 7, 2019

Contact Us


Response times from our support team are shortest from 8:00AM – 4:00PM PST, Monday thru Friday. Support requests submitted outside these hours may have longer wait times.